Grameen Phone - Lost or Stolen Phone

Sat Oct 08, 2005 4:47 pm            

IN CASE A PHONE/ SIM CARD IS LOST OR STOLEN

In case a GP subscription is lost or stolen by any means, immediately inform us in writing through our Fax numbers 9882948, 9882949, 9882950 or 9882951 mentioning:


Subscriber’s mobile number, name and address

The reason & request for temporary suspension

Contact number

Signature of the subscriber (as singed on the original subscription form)

Please contact Customer Relations Hotline 122 or PABX 9882990 for further query or assistance. The service shall be suspended/ barred on receiving/ verifying the particulars. However, GP will not be responsible for a lost/ stolen or any subsequent fraudulent use of the mobile phone/ SIM card unless the procedure above is followed by the subscriber.


RESTORATION PROCESS FOR A LOST OR STOLEN PHONE/ SIM

If the lost/ stolen mobile phone/ SIM card is found, please inform us in writing with your valid signature (as signed on the subscription form) to reconnect the subscription. The service shall be restored upon signature verification. In case the mobile phone/ SIM card is not found, you need to collect a new SIM card against the subscription through SIM Replacement procedure.

A subscription might undergo the process of permanent disconnection if it remains inactive for more than three months (90 days) period.

Sun Jun 25, 2006 3:58 pm